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FAQs

How Long Does it Take?

Care

Where to Buy?

Warranty / Satisfaction Guarantee

 

How long does it take?

Most orders shipping within the Continental U.S. should be received within approximately one week of the order placement date, unless you opt for rush shipping of course.  (Please note, Priority and Next Day shipping orders must be received by Noon, CST.  If they are not, we'll still do our best-est to get them out, but we can't promise.)   Personalized and special orders will take an approximate additional week to create.

 

Care

All Divine Wine Design Products will need to be hand-washed and hand-dried to ensure the protection of our delicate products.  Use extra care when cleaning the charms and do not submerge them under water, as water may leak into the charm if direct water hits it(especially the double-sided charms.)  They are NOT dishwasher safe.  That means please do NOT put in the dishwasher because it will tarnish any wire and might damage beads and other delicate materials on our products.

 

Where to Buy Retail?

Divine Wine Design Products are currently available for retail sale at Junque Drawer Boutique and Studio in Olathe, Kansas.  

 

Warranty / Satisfaction Guarantee

The stainless steel stopper base is made of 304 FDA food grade stainless steel and is guaranteed for life to never pit or chip.  

Products may be returned WITH A RECEIPT at any time in the future if the stainless steel base were to ever rust or chip.

The stopper is guaranteed to arrive undamaged.  If stopper is damaged in shipping we will replace it at no cost. 

There is no guarantee or warranty after one week of product receipt product with the exception of damage to the stainless steel base of the stopper as outlined above.  

Stopper materials may be fragile, created with glass beads and or glass/ceramic drawer pulls and may break if dropped or not properly cared for.  There is no warranty for breakage caused by dropping, mishandling, damage caused by dish-washing, throwing at a wall or window, etc.  

All Divine Wine Design Products will need to be hand-washed and hand-dried to ensure the protection of our delicate products.  (See Care section above.)

We strive for complete satisfaction, so while it would make us very sad if you didn't like it, you may return your stopper within one week of receipt for complete reimbursement of the product cost less initial shipping charges.  You are responsible for return shipping costs.